Guest Booking Terms & Conditions

Minimum Stay:

SUMMER     3 nights
WINTER      5 nights – excluding Holiday
HOLIDAY    7 nights

Check-in Time – 3:00 PM 

Check-out Time – 11:00 AM

  • Methods of Payment:  Visa, Mastercard, Amex, Discover, and US Currency
  • Applicable Charges: 13% Government Tax, 6% resort fee
  • Special offers may not be combined

DEPOSITS & PAYMENTS:

  • For rentals of 1 – 3 nights, full payment is due at booking.
  • For rentals longer than 3 nights, 50% of the full payment is due at the time of booking.
  • Jan 20 – April 30: Balance due 60 days before check in.
  • April 30 – Dec 20: Balance due 45 days before check in.
  • Dec 20 – Jan 4: Balance due 120 days before check in.
  • Security deposits are required for some units and are at the owners discretion

CANCELLATION PERIODS:

  • January 4 – April 30: minimum 60 days’ notice
  • April 30 – December 20: minimum 45 days’ notice
  • December 20 – January 4: minimum 120 days’ notice

CANCELLATION AND CHANGES:

All cancellations and changes are subject to a 4% Cancellation fee. The deposit, less this fee, will be refunded once notice to cancel is received. This change fee will be charged with every change in an existing reservation.

  • Reservations, cancellations or changes are accepted if received prior to the cancellation periods detailed above.
  • If the rental is cancelled outside of the applicable cancellation periods, guests forfeit the full amount of deposit.
  • Reservations made with advance deposits that need to be moved from original dates must be used within one calendar year to avoid forfeiting deposit.
  • Rates subject to change without notice.
  • No refunds or credits will be issued for No Shows or Early Departures.
  • Guests are not permitted to have or host pets at the Grandview and we are regrettably unable to accommodate service animals.
  • All Grandview condos are smoke-free.

Relocation, Substitution and The Grandview Condos Cancellation Policy

The Grandview Condos reserves the right, where reasonably necessary, to amend, relocate, or cancel a confirmed reservation due to circumstances including property availability issues, maintenance requirements, safety concerns, owner requirements, or events beyond The Grandview Condos’ reasonable control.

Where a relocation is required, The Grandview Condos will make reasonable efforts to provide alternative accommodation of a similar standard and value or higher standard and value at no extra charge to the guest. The guest will have the option to accept the alternative accommodation or decline it.

If the guest declines the alternative accommodation offered, the reservation may be cancelled by the guest and all payments made for the affected booking period will be refunded in full, without cancellation fees or penalties.

The Grandview Condos will notify the guest as soon as reasonably possible and will take reasonable steps to minimize any inconvenience caused.

HURRICANE GUARANTEE

  • In the event of a hurricane warning issued by the Caymanian Government for Grand Cayman, guests may postpone their vacation or rebook for the same number of nights within one calendar year.